Which information do we require?
When you complete the checkout process, Edie and Mai will collect and store the following information:
Phone number(if already provided in your PayPal account)
This data is only taken, as provided by you, in order to process your order and ensure it is sent to the correct address. Your email address may be used to contact you with order updates.
We have an check box, which is optional, for you to subscribe to our website, in order for us to send you information and offers via email only.
All information is safely stored within our ordering system.
The information may be printed off in the form of an invoice to be put in with your order. Other than this, your information does not leave the premises, and no one outside of the Edie and Mai team has access to it,
REQUESTS FOR INFORMATION
You can request a copy of the information we hold on you but using the CONTACT US section at the bottom of the home page.
you can also contact us this may to amend any information we do hold for you
For ready-to-post items, we aim to dispatch within two working days.
If your item is being made to order, our turnaround time is currently 4-5 weeks.
We charge a flat rate of £2.95 for standard shipping.
Here at Edie and Mai, we pride ourselves on providing high quality products. However if you are not fully satisfied we will accept returns within 14 days.
In the unlikely event there is a fault with your purchase upon delivery, we will replace or
reimburse the purchased price of the items.
Please note, items must be UNUSED and in original packaging. Return postage will be at
buyer’s own cost.
We regret that personalised items are NON REFUNDABLE unless they do not meet the
specifications agreed at the time the order was placed.
Please check our size guide to ensure you receive the correct fit.
Please use the SIZING tab to view sizing for all items.
COLOUR AND PRINT VARIATION
Please note, colours may vary on different monitors and mobiles/tablets.
We also cannot guarantee you will receive the exact item photographed. You will receive the item ordered, in the chosen fabric.